💛 Easy Exchanges 💛

We offer UNLIMITED EXCHANGES, if that's what you are worried about. 
But, we are sure it won't come to that & you'll love the fit in your first try! 
 
Still if any such situation comes up where you want an exchange or refund, we will try our best to make your transaction seamless. You see, we have been selling swimwear in India for more than 30 years now. 
So, feel free to drop a whatsapp message with your ORDER NUMBER on 9822603585 or an email at velozactive@gmail.com anytime. Also, if you like our products and service, do leave a review to help us improve. 

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Our Return & Exchange policies 
Products that CAN'T be returned:
  • Used apparels
  • Any product that is not in its original condition or is damaged or has missing parts for reasons not due to our error.
  • Order for which return request is generated more 30 days from the date on the invoice. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange 
  • Redeemable coupons or Gift cards
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging with tags and barcode information. To complete your return, we will need a receipt or proof of purchase like your order number. However, there are certain situations where only partial refunds could be granted.

 

Refunds (if applicable)

Once your return is received and inspected, we will notify you of the approval or rejection of your refund depending on our inspection.

If you are approved, then your refund will be processed, and we will either transfer the money back in your account or transfer it via any of the new payment means by sending it through G-Pay, PayTm, or similar type of payment facilitators after you provide us with you UPI ID. 

Total Time taken for the entire refund process usually takes 10 to 15 working days from the time the return is initiated.  

Refunds / Cancellations: Kindly allow us 5-7 working days to process your refunds after receiving your product. You will then be able to see the credit in your bank account or through the mode of payment that you have made the payment to us.  

 

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at velozactive@gmail.com or our whatsapp number 9822603585

 

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at  velozactive@gmail.com and

 

Book your return back to :

Uniclan Tradex Pvt. Ltd.,
30/A, Samruddhi Industrial Estate, Near Dran Engineering, Narhe Road, Dhayari, Pune - 411041 (Maharashtra) INDIA. Phone: 9822603585

 

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.


Shipping

To return your product, you should mail your product to:

Uniclan Tradex Pvt. Ltd.,
30/A, Samruddhi Industrial Estate, Near Dran Engineering, Narhe Road, Dhayari, Pune - 411041 (Maharashtra) INDIA. Phone: 9822603585

 

Note: Depending on where you live, the time it may take for your exchanged product to reach you, may vary.